United Parcel Service Inc. said Tuesday it expects record e-commerce sales to create another record, when shoppers return an expected 1.3 million packages to retailers on National Returns Day Jan. 5. UPS said it expects to return more than 5.8 million packages in the first full week of January. In 2016, shoppers returned more than 1 million packages on National Returns Day and 5 million packages in the peak week. The company’s Pulse of the Online Shopper survey found shoppers are experiencing improvements with how retailers cope with online returns. The survey found 70% of online shoppers made an additional purchase when they returned an item to a store, and 45% make one when processing a return. UPS shares were up 0.6% in early trade, and have gained 21% in the year, while the S&P 500 has gained about 11%.
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