PNC Chief Acknowledges HEL Process Too Slow

The chief executive officer of The PNC Financial Service Group Inc. told investors that turnaround on home-equity loans is too slow and needs to improve.

William S. Demchak, who is the CEO of the Pittsburgh-based bank-holding company, made the comments Wednesday at a Barclays investor conference.

He noted that a fifth of pre-qualified HEL applicants “walked away from us because we haven’t kept up with today’s customer expectations for speed of delivery.”


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From:: Financing

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