Ocwen’s Borrowers Least Satisfied

While there was no change at the top of the list of best mortgage servicers, Ocwen Financial Corp.’s servicing unit landed at the bottom.

On a thousand-point scale, the average customer satisfaction score for the nation’s largest residential loan servicers was 755 for 2016.

Home-loan borrowers’ satisfaction with their mortgage servicers has improved compared to a year earlier, when the average score was 718.


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From:: Financing

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