Innovation primes Pillar To Post Home Inspectors® for future success
Every industry needs a leader.
A simple—yet profound—statement, it’s a driving force for everyone at Pillar To Post. With 23 years of experience under its belt, the home inspection company has helped nearly 3 million families move into homes over the years. But as the needs of the industry and customers continue to change, a good home inspection is no longer good enough. “We have to address the needs of the real estate professional and buyer or seller in a holistic way,” says Dan Steward, Pillar To Post’s current CEO. For Pillar To Post, doing so boils down to being deeply engaged with both sides of the equation and fully committed to acting as a trusted advisor to everyone the company serves.
Laying the Groundwork for Continued Success
The largest home inspection company in North America—a title held since 1999—Pillar To Post currently has over 550 offices in 49 states, as well as nine provinces in Canada. Tracking toward a goal of 1,000 offices by 2020, the team at Pillar To Post is steadfast in its commitment to delivering leadership and drive into the real estate industry.
“While home inspections have been part of the real estate process for 35 years, today they’re integral to the transaction of residential real estate,” says Steward, who goes on to explain that the home inspection industry has come a long way since its inception.
“What began as an industry made up primarily of retired homebuilders, the home inspection industry has evolved into a more organized element of the real estate industry today,” adds Steward.
And Pillar To Post has been at the forefront every step of the way.
The first to establish a curriculum for selecting and training franchisees, create a home inspection protocol/report and computerize the report and include color photos within it, Pillar To Post was also ahead of the game when it came to offering inspection packages to serve the unique needs of buyers across the country.
Delivering an Exceptional Experience
For Pillar To Post’s Vice President of Marketing and Customer Engagement Ken Blackburn, there’s a specific reason behind every company’s decision to be in business. And for Pillar To Post, changing lives is the name of the game.
“Everything we do as a business is focused on helping the agent deliver an exceptional experience to their clients,” says Blackburn, positioning Pillar To Post as a key and trusted piece of the agent team.
Blackburn points to four key parts of the company’s value proposition that enable Pillar To Post to deliver a great brand experience to buyers and sellers via real estate professionals, beginning with the on-site production of an inspection report immediately following the inspection.
Not only does walking the client through the report then and there allow for questions to be answered, it also lays the foundation for providing a level of confidence that’s instrumental in moving the transaction forward.
“Delivering reports on-site may seem old-fashioned, but there’s incredible technology that goes into it, all of which is used to …read more
From:: Real Estate News